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Support

How can we help?

Pick the fastest channel for your question — most answers are already in the docs.

Browse the documentation

Step-by-step guides for students and community leaders — events, certificates, communities, and reputation.

Open the docs

Ask GuildBot

The in-app assistant answers questions about GuildOS instantly. Log in and tap the assistant button at the bottom-right of any page.

Log in to ask

Email the team

For account issues, payment questions, or anything the docs don’t cover, reach the GuildOS team directly.

support@guildos.app

Common questions

I can’t log in to my account

Use "Forgot password" on the login page to reset your password. If your email was never verified, request a new verification link from the same page.

My payment went through but nothing was unlocked

Open the page you paid from and use the "Check payment status" link — it re-verifies your payment with the provider and applies it instantly.

I attended an event but didn’t get a certificate

Certificates are issued by the event organizers after the event is finalized. If it’s been a while, contact the organizers via the contact details on the event page.

How do I verify a certificate someone shared with me?

Every GuildOS certificate has a unique link and QR code. Opening the link shows the live verification page — if it was revoked, the page says so.